Duty Manager Job Description [Updated for 2024]

duty manager job description

In today’s fast-paced and dynamic business environment, the role of a Duty Manager is increasingly indispensable.

As businesses navigate complex operations, the demand for competent professionals who can smoothly steer their team and ensure seamless functioning escalates.

But let’s delve deeper: What’s truly expected from a Duty Manager?

Whether you are:

A job seeker attempting to understand the core responsibilities of this role,
A hiring manager outlining the perfect candidate,
Or simply curious about the day-to-day tasks of a Duty Manager,

You’ve come to the right place.

Today, we introduce a customizable Duty Manager job description template, designed for easy use on job boards or career sites.

Let’s dive right in.

Contents show

Duty Manager Duties and Responsibilities

Duty Managers play a critical role in hospitality settings such as hotels, restaurants, and bars.

They ensure smooth operations by overseeing staff, handling customer complaints, and ensuring that the highest level of customer service is delivered.

Their primary duties and responsibilities include:

Ensuring the smooth operation and coordination of all departments
Acting as the main point of contact for customers and staff, particularly during shifts
Dealing with customer complaints, queries, and requests for information
Ensuring all health and safety regulations are adhered to by all staff and visitors
Managing cash handling and banking procedures
Performing administrative tasks such as scheduling shifts and managing employee performance
Training staff and monitoring their performance and progress
Communicating effectively with staff and upper management
Ensuring that all facilities are kept clean and well maintained
Assisting in the development and implementation of organizational policies and procedures

Duty Manager Job Description Template

Job Brief

We are seeking a dedicated and experienced Duty Manager to oversee daily operations at our establishment.

The responsibilities of the Duty Manager include overseeing general operations, monitoring staff, and ensuring that customers are satisfied.

The ideal candidate is highly organized, proactive and possesses strong leadership skills, with a keen eye for detail.

Responsibilities

Manage daily operations and make improvements as needed
Assist in the development and implementation of policies and procedures
Ensure compliance with company standards and regulations
Assist in the hiring, training, and development of staff
Oversee customer service and handle complaints promptly
Monitor and manage staffing levels and schedules
Ensure all areas are kept clean and adhere to health and safety standards
Oversee inventory and supply ordering
Report and document any observed issues, potential risks and any incidents
Communicate and collaborate with other team members

Qualifications

Proven experience as a Duty Manager or relevant role
Strong leadership and people management skills
Good knowledge of operations management
Ability to handle the pressures of simultaneously coordinating a wide range of activities
Customer-service oriented with excellent communication skills
Knowledge of industry’s legal rules and guidelines
Degree in business management or a related field preferred

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities

Additional Information

Job Title: Duty Manager
Work Environment: This role requires working in shifts, during weekends, evenings and holidays. It is a fast-paced environment that requires problem-solving on the spot.
Reporting Structure: Reports to the General Manager or Operations Manager.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $50,000 minimum to $75,000 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Duty Manager Do?

Duty Managers are usually employed in the hospitality or retail sector but can work across various industries where customer interaction is pivotal.

Their primary role is to ensure the smooth running of daily operations within the organization, usually outside of standard office hours.

This could be anything from a hotel, retail store, restaurant, or any other customer-centric business.

Duty Managers liaise with customers directly, handling any requests, complaints, or issues they may have.

They also supervise staff, ensuring that they are delivering top-notch customer service at all times.

In addition, they are often responsible for safety procedures, and in some cases, they might have to handle emergency situations.

This could involve coordinating with security staff, managing evacuations, or handling unexpected incidents.

They are also responsible for administrative tasks, such as managing staff rosters, monitoring inventory, and handling cash flow.

As the managerial representative during their shift, Duty Managers act as the point of contact for staff, customers, and sometimes even suppliers.

They are expected to make decisions, solve problems, and ensure that the company’s standards are upheld throughout their shift.

Duty Manager Qualifications and Skills

A competent Duty Manager should have the skills and qualifications that align with your job description, such as:

Excellent leadership abilities to oversee the operations of the establishment and manage the staff effectively.
Strong communication skills to interact with various stakeholders, including staff, customers, and suppliers.
Problem-solving abilities to quickly and effectively resolve any issues or complaints that may arise during their shift.
Good organizational skills for scheduling staff, assigning tasks, and ensuring that all operations run smoothly.
Attention to detail to ensure compliance with company policies, safety regulations, and quality standards.
Customer service skills to understand and cater to the needs of customers, ensuring their satisfaction and loyalty.
Ability to handle stress and make decisions under pressure to maintain the smooth operation of the establishment.
Financial management skills to oversee cash handling, prepare financial reports, and manage budgets.

Duty Manager Experience Requirements

Duty Managers typically have at least 2 to 3 years of experience in a supervisory or managerial role, often in the hospitality or retail industry.

This experience enables them to effectively manage staff, address customer complaints, and ensure smooth operation of the business.

Candidates often gain their initial experience in roles such as Assistant Manager, Team Leader, or Supervisor, which provides them with an understanding of the operational aspects of the business and hands-on experience in managing a team.

Many Duty Managers have a background in customer service or sales, as these roles equip them with the skills needed to interact with customers effectively, resolve conflicts and drive sales.

As they advance in their career, Duty Managers with more than 5 years of experience typically have substantial experience in staff management, inventory control, and business operations.

They may have also gained experience in training new staff, developing operational strategies, and overseeing financial transactions.

This level of experience may prepare them for senior managerial roles or roles with larger scale responsibilities such as Operations Manager or General Manager.

Duty Manager Education and Training Requirements

Duty Managers generally have a bachelor’s degree in business management, hospitality, or another related field.

They need to have a strong understanding of business operations, customer service, and management principles.

Previous experience in customer service or a management role is usually required.

In certain sectors, like hospitality or retail, specific vocational qualifications or certifications may be required.

These provide specialized training in areas such as food safety, retail operations, or hotel management.

For some higher-level or specialized roles, employers may prefer candidates with a master’s degree in business administration or a related field.

Duty Managers can also gain a competitive edge by pursuing professional certifications in project management, leadership, or customer service.

Ongoing training is important for Duty Managers to keep up with industry changes and enhance their leadership and problem-solving skills.

Duty Manager Salary Expectations

A Duty Manager typically earns an average salary of $48,617 (USD) per year.

However, the exact salary can differ based on factors such as experience, the industry in which they work, and the geographical location.

Duty Manager Job Description FAQs

What is the key role of a Duty Manager?

The key role of a Duty Manager is to ensure the smooth running of the business during their shift.

This could include managing staff, dealing with customer complaints, ensuring safety regulations are adhered to, and handling administrative tasks such as cash handling and reporting.

What skills are important for a Duty Manager?

Important skills for a Duty Manager include leadership, communication, and problem-solving skills.

They should be capable of handling high-pressure situations and capable of making quick decisions.

Being customer service oriented and having a keen attention to detail are also valuable skills in this role.

Do Duty Managers need a specific degree?

A specific degree is not typically required to become a Duty Manager.

However, a degree in business management or hospitality could be beneficial.

More important are experience in the relevant industry, and demonstrated skills in leadership and management.

What should you look for in a Duty Manager’s resume?

On a Duty Manager’s resume, look for previous experience in a management role, preferably in the same or similar industry.

A history of responsibility, leadership, and the ability to handle challenging situations are important.

Additional qualifications, such as first aid or health and safety certifications, could also be beneficial.

What qualities make a good Duty Manager?

A good Duty Manager is reliable, responsible, and has strong leadership skills.

They have excellent customer service skills, and can handle complaints and difficult situations calmly and effectively.

They are also organized, can multitask, and have good attention to detail.

The ability to motivate and manage a team is also an important quality in a Duty Manager.

Conclusion

And there you have it.

Today, we’ve unraveled the realities of being a duty manager.

It’s not just about overseeing operations.

It’s about ensuring the smooth functioning of an establishment, one task at a time.

With our go-to duty manager job description template and real-world examples, you’re ready to take that step.

But why stop there?

Venture further with our job description generator. It’s your essential tool for crafting detailed listings or refining your resume to perfection.

Each task you manage contributes to the bigger picture.

Let’s enhance that functionality. Together.

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